We’re here to help you stay in the game.
Need to delete your account, reset your password, or resolve an issue with Got Game? Find straightforward instructions and support resources below.
Choose a support option
Got Game is a basketball coaching and team management application by Bailey II Studios, LLC.
Account & data deletion
Request removal of your account and eligible associated personal information.
Password assistance
Learn how to reset your password securely using the Got Game sign-in screen.
Technical support
Find help for sign-in problems, loading issues, and data synchronization.
Request account and data deletion
You may request deletion of your Got Game account and personal data associated with it. Requests are reviewed to verify account ownership and identify data that can be safely removed.
How to submit a request
- Contact Bailey II Studios using the support email address below.
- Use the subject line Got Game — Account Deletion Request.
- Include the email address used to register your Got Game account.
- We may contact you to verify ownership before processing the request.
Do not include passwords, payment information, or sensitive player records in your email.
What data may be deleted?
Depending on account ownership and applicable requirements, deletion may include your authentication account, profile information, and account-associated team records, such as rosters, player statistics, practice plans, playbooks, and game information.
Shared teams and retained information
Data associated with other users or shared teams may need separate review to protect other account holders. Information required by law or for legitimate security and compliance purposes may be retained where applicable. We will explain any retention that applies to your request.
Reset your Got Game password
For security, password resets should be completed through the app’s authentication system, not through a public email form.
- Open the Got Game sign-in page.
- Look for a Forgot password? or Reset password option, if available.
- Enter the email address associated with your Got Game account and follow the instructions.
- Check your inbox and spam folder for a password reset email.
- Use the secure link in that email to set a new password.
If the sign-in page does not offer password reset, or you cannot access your account, contact the support address below.
Never send your password to support. If you signed in with a third-party provider, you may need to manage your password through that provider instead.
Troubleshooting Got Game
Try these safe steps before contacting support. Avoid clearing browser storage or reinstalling the app if you have unsynced changes.
Can’t sign in?
- Confirm you are using the correct email address and sign-in method.
- Check your internet connection.
- Use the password reset steps above if supported.
- Try opening the Got Game website directly.
Data not appearing across devices?
- Confirm both devices use the correct coach account and selected team.
- Check whether the app reports a successful cloud sync.
- Allow time for the latest changes to appear.
- Do not overwrite missing data with blank records or clear local data.
Page is blank or not loading?
- Check your network connection.
- Close and reopen the app or browser tab.
- Try the live Got Game website.
- If the issue continues, record the affected page and device type.
Need to report a problem?
- Describe what you expected and what happened.
- Include your device type, app version (if known), and the affected feature.
- Include a screenshot with private player information hidden.
- Never send passwords or private team records.
Contact customer support
For login problems, synchronization concerns, feature questions, and account assistance, reach Bailey II Studios, LLC at:
You can also visit baileyiistudios.com for more information about Bailey II Studios.
Frequently asked questions
Will uninstalling Got Game delete my account?
No. Uninstalling the Android app does not automatically delete your Firebase account or associated cloud data. Follow the account deletion request process above.
Can I request deletion without opening the app?
Yes. You can submit a deletion request using the support contact information on this publicly accessible page.
Does resetting my password delete my team data?
A standard password reset changes your login credentials; it does not normally delete your saved team information.
Will clearing my device data fix synchronization?
Not necessarily. Clearing local data can remove unsynced changes. Contact support before clearing storage if team data is missing.